City of Clarion Launches New Software System
FRONT DESK Set to Go Live on September 29, 2023
What does that mean for our residents/businesses of Clarion?
If your utility account is on E-billing and/or ACH withdrawal prior to the effective date and you would like to continue those services, you will need to set up your account with FrontDesk.
Automatic Payments: If you prefer city hall to help set up ACH (only) in the new system, stop/call city hall, and we will help assist you with the process.
Yes, there is a $1.30 processing fee each month with the new ACH system (the software company charges a fee to run and maintain the security network over the program – not the city). We understand this can be frustrating, but a few things to consider – postage rates continue to climb, so if you mail your bill, there is a cost for an envelope and stamp. Also, if payment is not received in-house by the 15th of each month, there is an additional $10.00 late fee. Postmark dates prior to the due date are not considered towards timely payment.
Do I/we have to sign up for FrontDesk?
If you want to receive a paper bill via US Postal Mail and are paying by check, cash, credit card, or cashier’s check – then no. No action required.
There is a drop box located in the entryway of City Hall available 24/7 to drop off payment.
FrontDesk Set-up instructions:
Website: clarioniowa.frontdeskgworks.com
First-time user:
Under login – create now
Yes – for existing customer
Have your water account number – you will need to enter it as shown on your water bill statement
Once you have created your account and would like to set up ACH or Credit Card payment, go to:
Payment Preferences – Edit
Payment Method – the + box
If you want ACH set up:
Method – click the drop-down box and choose E-Check (Account type – choose checking or savings). After information is entered, click save.
MAKE SURE you turn ON the Auto-Pay button (at the top) after payment info is complete; it will be green once it's activated.
If you have questions, call city hall. We will help assist you the best that we can. Remember, this is new to us as well, so please be patient & KIND!
